Terms & Conditions

Refunds & Cancellation Policy

At Zens Luxury Picnics, we understand that plans can change, and we strive to accommodate our clients' needs as much as possible. To ensure fairness and clarity, please review our refund and cancellation policy below.

Booking Deposits

A non-refundable deposit of $50 is required at the time of booking to secure your picnic reservation. This deposit will be applied toward the total cost of your event. The remaining balance is due 3 days before the scheduled event date.

Cancellation Policy

We do not offer refunds. If you need to reschedule your picnic, we will gladly assist you in selecting a new date, subject to availability. The following rescheduling terms apply:

No rescheduling fee will be applied if we are notified within 72 hours, and your deposit and any payments made will be transferred to the new date. Notice less than 72 hours will incur a rescheduling fee of 25% to cover any incurred costs. The remaining balance will be applied to the new date.

Exceptional Circumstances

We understand that life happens, and certain emergencies may arise. In cases of medical emergencies, natural disasters, or other exceptional circumstances, we will work with you to find the best possible solution, including rescheduling or partial refunds, on a case-by-case basis.

Bad Weather Policy

At Zens Luxury Picnics, your safety and comfort are our top priorities. We understand that weather can be unpredictable, and we are committed to providing solutions that ensure your picnic experience remains enjoyable, regardless of the conditions. Our policy for bad weather on the day of the event is as follows:
Weather Monitoring

We will closely monitor the weather forecast leading up to your event. If severe weather (such as rain, high winds, thunderstorms, or extreme heat) is expected, we will notify you at least 24 hours in advance to discuss options.

Rescheduling

In the case of bad weather, you will have the option to reschedule your picnic for another available date at no additional cost. We recommend booking a backup date in advance to ensure availability.

Indoor Alternative

If rescheduling is not possible, we will offer to set up your picnic in an indoor location of your choice, provided the space meets our requirements for setup. Indoor venues can include your home, a rental venue, or any approved space.

Flexible Solutions

Our team is dedicated to making your experience as smooth as possible. If bad weather arises unexpectedly on the day of the event, we will work with you to find quick, flexible solutions, including delaying the start of the picnic if possible.

Damaged/ lost or stolen property

We provide high-quality equipment, decor, and accessories to enhance your picnic experience. To ensure that all clients can continue to enjoy these amenities, we kindly ask for your cooperation in taking care of the items provided. The following policy applies to any items that are damaged, lost, or stolen during your event.

Client Responsibility

As the client, you are responsible for the care and safekeeping of all items provided by Zens Luxury Picnics for the duration of your event. This includes but is not limited to:

- Picnic tables

- Decorations and floral arrangements

- Pillows, blankets, and seating

- Tableware, cutlery, glassware

- Tents, umbrellas, and other shelter or shade equipment

- Any additional rented items (games, lighting, etc.)

Damage to Property

In the event that any items are damaged during your event, you will be held financially responsible for the cost of repair or replacement.
Lost or Stolen Property

If any items provided for your event are lost or stolen during your picnic, you will be responsible for the full replacement value of the item(s). Zens Luxury Picnics will provide an itemized list of replacement costs in such instances. We recommend keeping personal belongings and picnic items within view and in a secure area to minimize the risk of loss or theft.

Accidental Damage

We understand that accidents happen. If damage occurs accidentally, please inform us as soon as possible. We may be able to offer solutions to minimize costs, such as cleaning fees rather than full replacement fees.